Privacy, safety, and platform policies.

What Storyloom Collects

We collect the information needed to run a reading and writing community with accounts, profiles, publishing tools, discovery, moderation, and support.

• Account details such as email address, password credentials, display name, username, role, verification status, and account status.
• Profile details such as avatar, header image, bio, badges, public profile activity, follows, and visible reading shelves.
• Writer and story details such as story titles, covers, genres, tags, content warnings, chapters, summaries, publication status, staff review notes, and submission history.
• Reader activity such as saved stories, reading progress, likes, reviews, comments, follows, reports, notifications, and book club participation.
• Support and safety information such as support tickets, moderation reports, admin actions, appeals, and internal notes needed to resolve issues.
• Technical information such as device, browser, session, security, log, cookie, and usage data that helps Storyloom stay secure and usable.

How We Use Information

Storyloom uses information to deliver the service, help stories find readers, protect original work, and keep community spaces useful.

• To create accounts, sign users in, verify email addresses, and keep profile access secure.
• To show stories, profiles, reading lists, recommendations, search results, genre pages, public profiles, and book club rooms.
• To support writer tools, first-story review, publishing controls, story analytics, reader notifications, and staff-admin workflows.
• To personalize discovery without turning visibility into a free-for-all; engagement, freshness, genre, tags, quality signals, and fairness controls may influence placement.
• To investigate reports, enforce guidelines, reduce spam, detect abuse, and protect readers, writers, moderators, staff, and copyrighted work.
• To respond to support requests, troubleshoot errors, improve performance, measure feature use, and plan future Storyloom features.

What Other People Can See

Some Storyloom activity is public by design. Other activity stays private unless you choose to share it or it is needed for safety review.

• Public profiles may show display name, username, avatar, badges, bio, profile wall posts, published stories, public shelves, follows, and profile-level activity.
• Published stories may show title, cover, author, synopsis, genres, tags, content warnings, status, chapters, reviews, likes, reads, and related recommendations.
• Community posts, profile wall posts, book club notes, comments, replies, reviews, reports, and votes may be visible according to the space where they are posted.
• Private reading lists, archived notifications, support tickets, staff notes, and admin actions are not intended for public display.
• Moderators and admins may see information needed to handle reports, clubs, community safety, support, writer applications, first-story review, and platform operations.

Cookies, Sessions, and Analytics

Storyloom may use cookies, local storage, session tokens, logs, and analytics tools to keep accounts signed in, remember preferences, measure performance, and protect the service.

• Required cookies and session data support sign-in, account security, navigation, and authenticated pages.
• Functional storage may remember preferences such as notification settings, reading progress, or interface state.
• Analytics may be used to understand story engagement, page performance, search quality, discovery health, and feature adoption.
• Security logs may be used to detect abuse, suspicious access, scraping, spam, or attempts to bypass account restrictions.

Notifications and Messages

Storyloom sends account, publishing, community, and support messages so users can follow what matters without needing to watch every page manually.

• Account messages may include verification, security, access, and support updates.
• Writer notifications may include likes, saves, reviews, story approvals, first-story review, publishing updates, and reader activity.
• Reader notifications may include follows, replies, new chapters, story updates, community activity, and book club updates.
• Users can adjust notification preferences from the notification center where controls are available.

Content Ownership and Creative Rights

Writers remain responsible for and retain ownership of the original stories they submit, upload, or publish on Storyloom.

• By posting content, you give Storyloom permission to host, display, format, promote, recommend, and make that content available inside the app.
• You must have the rights needed to upload any writing, cover image, avatar, header image, or other creative material you add.
• Copy-protection tools can discourage casual copying, but no web platform can guarantee that content cannot be copied, screenshotted, or misused.
• If you believe your work has been copied or used without permission, use the report tools or contact support with enough detail for staff review.

Safety, Moderation, and Enforcement

Storyloom may review, hide, restrict, remove, quarantine, or preserve content and account records when needed to enforce policies or protect the community.

• Volunteer moderators focus on community and book club spaces; staff and admins handle writer applications, first-story review, story reports, account enforcement, and platform controls.
• Announcements, contests, and other controlled spaces may be limited to staff, moderators, hosts, or approved roles.
• Reports should be used for safety, rights, policy, or abuse concerns, not for disagreements in taste.
• Repeated or severe violations may lead to warnings, feature limits, hidden content, suspension, removal from discovery, or account closure.

Data Controls and Retention

Storyloom keeps information as long as it is needed for the service, safety, legal, operational, or recordkeeping purposes.

• Users can update many profile, notification, library, and publishing details from account areas where the controls exist.
• Support can help with access questions, account concerns, and requests related to profile or content records.
• Some records may be retained after deletion or account closure when needed for fraud prevention, copyright review, safety, audit logs, dispute handling, or legal obligations.
• Backups and logs may take time to age out of internal systems.

Third Parties and Service Providers

Storyloom may use service providers to host infrastructure, store files, send email, operate analytics, process support requests, or protect the platform.

• Service providers may only receive the information needed to perform their work for Storyloom.
• Storyloom may disclose information when required by law, to protect rights and safety, to investigate abuse, or as part of a business transfer involving Lorelle Group Inc.
• Links to external websites, author links, or third-party resources are governed by their own policies.

Contact

Questions about policies, privacy, copyright, safety, or account controls can be sent through the signed-in Support page or to support@storyloom.ca.